Frequently Asked Questions

What Does Smart Stack Sell?

Smart Stack is an online store offering home decor and lighting products, including pendant lights, lamps, decorative lighting, and other selected home lighting products.

Where Does Smart Stack Ship?

Smart Stack currently ships within Germany only. We do not offer international shipping.

Is Shipping Free?

Yes. We offer free shipping on orders within Germany.

How Long Does Order Processing Take?

Orders are generally processed within 1–2 business days.

How Long Does Delivery Take?

After processing, delivery generally takes 3–5 business days within Germany.

What Is Your Return Policy?

You can request a return within 14 days of receiving your order, subject to our return conditions.

Is Return Shipping Free?

Yes. Return shipping is free for eligible returns within Germany.

What If My Item Arrives Damaged?

If your item arrives damaged, please contact us as soon as possible with your order details and information about the damage. We will review the issue and assist you with an appropriate solution.

What If I Receive The Wrong Item?

If you receive an incorrect item, please contact us with your order details. We will review the issue and help resolve it.

When Will I Receive My Refund?

Once an eligible returned item has been received and the return is approved, your refund is generally processed within 5 days.

How Will I Receive My Refund?

Approved refunds are issued to the original payment method used for the order.

How Can I Contact Smart Stack?

You can contact us using the following details:

Email: puranekagaz001@gmail.com
Phone: +49 331 88718111

Address:
Friedrich-Ebert-Straße 54
14469 Potsdam
Germany

Do You Offer International Shipping?

No. Smart Stack currently ships within Germany only.

Can I Get Help With My Order?

Yes. If you need help with an order, shipping, delivery, returns, refunds, or a product, please contact us with your order details and we will assist you.