Refund policy

Return and Refund Policy

At Smart Stack, we want our customers to have a straightforward shopping experience. This policy explains our return and refund process for purchases made through our online store.

Return Period

You may request a return within 14 days of delivery.

To be eligible for a return, the item should be in its original condition and meet the applicable return requirements. Please contact us before sending any item back so we can provide the appropriate return instructions.

How To Request A Return

To request a return, please contact Smart Stack with your order details and explain the reason for the return.

Phone: +49 331 88718111
Email: puranekagaz001@gmail.com

We will provide the necessary instructions for returning your item.

Return Conditions

Returned items should be:

In their original condition
Undamaged and unused, where applicable
Returned with any original packaging and accessories, where applicable
Accompanied by the relevant order information

Certain products may not be eligible for return where applicable. Please contact us if you are unsure whether your item qualifies.

Free Return Shipping

Smart Stack provides free return shipping for eligible returns within Germany.

We will provide the appropriate return instructions after your return request has been reviewed.

Damaged Items

If your order arrives damaged, please contact us as soon as possible with your order details and information about the damage. We will review the issue and assist you with the appropriate solution.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us with your order details. We will review the issue and assist you with the appropriate solution.