Terms of service

Terms of Service

Welcome to Smart Stack. These Terms of Service govern your use of our online store and the purchase of products through our website. By accessing or using our store, you agree to these terms.

General Information

Smart Stack operates an online store offering home decor and lighting products, including pendant lights, lamps, and other lighting products.

Smart Stack
Friedrich-Ebert-Straße 54
14469 Potsdam
Germany

Phone: +49 331 88718111
Email: puranekagaz001@gmail.com

Products And Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.

However, product colors and appearance may vary depending on your device or screen settings. Product availability may also change without notice.

Orders

When you place an order through our store, you are making a request to purchase the selected products.

We reserve the right to review, accept, or decline an order where necessary, including in situations involving incorrect product information, pricing errors, suspected fraudulent activity, or product availability issues.

Pricing And Payment

Product prices are displayed on our website at the time of purchase.

Payment must be completed using one of the payment methods available at checkout. Prices and applicable charges may change, but changes will not affect orders that have already been accepted unless required by applicable law.

Order Processing

Orders are generally processed within 1–2 days after the order is placed.

Processing times are estimates and may vary in certain circumstances.

Shipping And Delivery

Smart Stack currently provides shipping within Germany only.

We offer free shipping within Germany.

After order processing, estimated delivery time is 3–5 days. Delivery times are estimates and may vary depending on the destination and circumstances affecting the carrier.

Returns And Refunds

Eligible products may be returned within 14 days of delivery, subject to our Return and Refund Policy.

Smart Stack provides free return shipping for eligible returns within Germany.

Once an eligible returned item has been received and the return has been approved, the refund will be processed within 5 days. The time required for the refund to appear in your account may depend on your payment provider.

Damaged Or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us with your order details and information about the issue.

We will review the situation and assist you with the appropriate solution.

Intellectual Property

Unless otherwise stated, the content of our website, including text, images, graphics, logos, product descriptions, and other materials, is owned by or used by Smart Stack with appropriate rights.

You may not reproduce, distribute, modify, or use our website content for commercial purposes without appropriate authorization.

Website Use

You agree to use our website lawfully and not to:

Use the website for fraudulent or unlawful purposes
Attempt to interfere with the operation or security of the website
Submit false or misleading information
Access or attempt to access areas of the website without authorization

Third-Party Services

Our store may use third-party services such as Shopify, payment providers, shipping providers, and other technology services to operate the website and process orders.

These services may have their own terms and policies.

Limitation Of Liability

To the extent permitted by applicable law, Smart Stack will not be responsible for losses or damages resulting from circumstances outside our reasonable control, including delays caused by shipping carriers, technical interruptions, or other events beyond our control.

Nothing in these Terms of Service limits any rights or protections that cannot legally be excluded under applicable law.